Let's just say I'm not impressed. I got this offer after filling out a customer satisfaction survey for Red Robin. I know this offer was directly tied to the survey because I gave them a specific e-mail address for the survey and that's the address the offer came to.
We go to Red Robin all the time. Tonight, we went because we wanted to get the kids out of the house. We narrowed the choices down to two places, so we really did pick Red Robin because we had a coupon. That's how this works.
Well, the manager's assistant came by and let us know they didn't recognize the offer so they weren't going to honor it. I don't blame them for being cautious and I don't like making a big stink over a matter of $5. If anything, the survey company (Empathica?) messed up for not informing the store of the offer, but it makes the whole outfit look silly.
It appears they didn't charge us for the kids' drinks. Anyway, just be aware if you get an e-mail offer like this. Maybe just call ahead or better yet, forward it to the restaurant's manager, if you know his or her e-mail address.
Hi Anthony Martin, Kids and adults always have a great time at Red Robin. Yummy kids' menu that kids love? Check. Crayons and activities? Check. See you soon, |
| You are receiving this message because you indicated you would like to receive promotional material from Red Robin. If you recieved this message in error, we apologize.You can unsubscribe from receiving any further correspondence by clicking here. Red Robin welcomes your comments and concerns.Please use the following address when contacting us via standard postal service:Red Robin Gourmet Burgers 6312 S. Fiddlers Green Cir., #200NGreenwood Village, CO 80111.You can also email or call Guest Relations for dining experience specific feedback:Phone: 303-846-5440Fax: 866-445-1419Email: relations@redrobin.com Please do not reply directly to this email. © 2008 Red Robin International, Inc. All Rights Reserved. |
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